Patients see their number. Fewer questions at the counter.
Clinic management · Singapore
Front desk, doctor, pharmacy and billing on one record.
Built for Singapore GP clinics, with NEHR and Singpass included.
A 30-minute demo on a shared screen. Moving from your current system is part of onboarding.
- The waiting-room display calls A-023.
- Four desks: front desk, doctor, pharmacy, billing. One record.
- Front desk: checked in with Singpass, queued to Room 2.
- Doctor: the dictated note is charted and coded E11.9. The doctor reviews before saving.
- Pharmacy: dispensed, 180 tablets, stock updated. Billing: paid by PayNow, receipt sent.
- Reported to NEHR, received in 41 seconds.
- Recall: three months later, the diabetes review is booked on WhatsApp for Thursday 9:00.
- Less typing Notes drafted from dictation, codes filled in.
- Compliance on autopilot NEHR sent and tracked. CHAS and CDMP coming soon.
- Patients come back Recalls and bookings happen on WhatsApp.
Front desk and waiting room
Press Call Next once. Three screens update together.
Call the next patient and watch the waiting‑room TV, the doctor’s screen and the pharmacy update at the same moment.
QueueTodaySample data
No.InPatientAllergyRoomStatus
A-02109:02Patient DNKDA—Dispensing
A-02209:10Patient EPenicillinRoom 1In consultation
A-02309:18Patient APenicillinRoom 2Called
A-02409:24Patient BNKDA—Waiting
A-02509:31Patient CPenicillin—Waiting
A-02609:40Patient FNKDA—Waiting
Now seeingA-023Patient A
The record is open before the patient walks in.
PreparingA-021Patient D · 3 medicines
The prescription is being prepared before the patient reaches the counter.
One visit, one record
The whole visit, without a second system.
Most clinic software covers the middle of this and leaves the ends to spreadsheets, portals and a folder of PDFs. Every stage below is the same record, in the same login.
- 01
Arrival
Scan an NRIC or pull the patient from Singpass Myinfo. Queue number issued to the right waiting room, called on the display, visible to every consult room.
A-023Room 2
- 02
Consultation
Diagnoses coded to SNOMED CT as the doctor types. Vitals, allergies, past medication and lab history on the same screen — no tab hunting.
E11.9Diabetes, coded
- 03
Orders
Prescriptions off the Singapore Drug Dictionary, lab requisitions straight to the provider, imaging and referrals generated with the letter already written.
3 medicinesHbA1c, lipids ordered
- 04
Dispensing
Stock deducted at dispensing, labels printed on the label printer you already own, expiry and shortage flagged before the shelf runs dry.
Stock180 tablets out
- 05
Payment
Corporate and insurer portions split off the bill, PayNow or card taken, receipt and MC issued. CHAS and CDMP subsidy on the bill is coming soon.
PayNowPaid
- 06
After the visit
The NEHR message is built and submitted, the claim is packaged for the payer, the recall is scheduled, and the day‑end report reconciles itself.
NEHR received41 s
Assisted, not automated
AI saves the typing. The doctor makes the call.
Doctors don’t want a system that writes the diagnosis. They want less typing after every patient.
What the doctor said
Here for her diabetes review, no new complaints. Feet normal, BP 128 over 80. HbA1c 7.8, type 2 diabetes. Continue metformin, repeat HbA1c in three months.
Structured draft
- 1History
- Diabetes review, no new complaints
- 2Examination
- Feet normal · BP 128/80
- 3Assessment
- Type 2 diabetes · E11.9 · HbA1c 7.8
- 4Plan
- Continue metformin · repeat HbA1c in 3 months
Draft ready. The doctor reviews it before anything is saved.
- 01
Dictate the note
Speak the note; it comes back structured into history, examination and plan, in the doctor’s own phrasing style, ready to edit before anything is saved.
- 02
Ask the record
AI Copilot reads this patient’s own history — last HbA1c, what was tried for the same complaint, which medication was stopped and why — and answers with the source line.
- 03
Confirm the codes
Suggested SNOMED CT codes from what was written. Nothing is submitted on a suggestion alone.
- 04
Summarise outside documents
Upload a discharge summary or an outside report and get the relevant history surfaced into the encounter instead of retyped.
Patient data stays in your clinic’s own space. Every AI action is written to the audit log with the user who ran it.
What the AI can and can’t doBetween visits, on WhatsApp
Recall the whole list. AI books the visit.
Pick every patient who is due, send one recall on WhatsApp, and let the AI answer and offer times that suit them. The appointment is booked before the patient arrives.
- 01
Recall from the whole database
Filter every patient due for a review, a vaccination or an overdue result, and send one WhatsApp recall to all of them.
- 02
AI keeps the conversation going
Replies about times and bookings are handled on WhatsApp by the AI. Your team sees every thread and can step in at any point.
- 03
Booked before they arrive
The AI offers slots that match the preference saved in the record. When the patient picks one, it lands in your appointment book and queue.
Recall campaignSample data
Quarterly diabetes review due
- Diabetes
- Last visit 3 months ago
- Opted in to WhatsApp
- Sent
- 48
- Replied
- 12
- Booked
- 9
WhatsApp
Last visit
Receipt-A-023.pdfThank you for visiting today. Your receipt and MC are attached.
3 months later
Hello from Sample clinic. Your quarterly diabetes review is due. You usually prefer mornings. Which time suits you?
Tap a time to reply as the patient
Thu 9:00 please.
Booked for Thu 9:00 with Dr A. We will remind you the day before.
Thu 9:00Diabetes reviewDr A · Room 2BookedIn the appointment book
Tap the other time to see the AI rebook
typing
Compliance and audit
Ready when MOH or an auditor asks.
Every NEHR submission is built from the visit and tracked to receipt. Every sign‑in and record access is logged.
NEHR submissions you never have to chase
ClinicPlus builds the NEHR message from the visit record, sends it, and tells you if anything comes back. Returned records are listed for you to fix and resend — nothing is typed twice.
ClinicPlusNEHR- Diagnoses1Coded
- Medicines3From the prescription
- Allergies1Recorded this visit
- DeliveredNEHR received41 s
- Returned1 earlier record → fix and resend
Today’s NEHR report ready
Access log
Every sign‑in and record access, as your auditor would see it.
Today- 09:02Signed in at the front desk PC2‑step sign‑in · clinic PC1
- 09:18A-023 record openedby Dr A · role: doctor2
- 09:22Referral letter sharedsigned link · expires shortly3
- 09:40Permission revoked for Nurse Brevocation kept on record4
- 1
Who logged in
Staff sign in with a second verification step, and only from computers the clinic has approved.
- 2
Who did what
Every clinical and admin action is logged with the person who did it.
- 3
Where the files live
Documents and images are stored privately. Links to them expire after a short time.
- 4
Who can open what
Roles decide who sees what in each clinic. When you remove someone’s access, it stays removed.
What the certification coversSwitching
Your history comes with you.
Clinics stay on software they dislike because their records are trapped in it. We move the records for you.
What moves with you
- Patients
- Visits
- Diagnoses
- Prescriptions
- Invoices
- Inventory
- 01
We extract, you verify
Patients, visits, diagnoses, prescriptions, invoices and inventory are pulled from your current system and loaded into a test copy you can log into and check.
- 02
Reconciled against the source
Counts and totals are compared record by record against the system you are leaving, and the gaps are listed rather than glossed over.
- 03
Cut over on a quiet day
A last top-up of new records, then you open on the new system. Your old data is searchable from day one, not archived into a PDF folder.
The platform
Five modules your clinic works in every day.
Five modules, one record, one login. Each has its own page with the details.
- ClinicalQueue and waiting rooms, encounter notes, coded diagnoses, medical certificates, referrals, lab orders and results, immunisation, dental and imaging.
- Billing & claimsPrice schemes, corporate and welfare‑home accounts, insurance claims, accounts receivable and the reports that close the day. CHAS and CDMP coming soon.
- Pharmacy & inventorySingapore Drug Dictionary prescribing, prescription templates, label printing, batch and expiry tracking, suppliers, deliveries and shortage alerts.
- Patients & messagingAppointments and reminders, a shared WhatsApp inbox, chronic-care recalls, vaccination reminders, teleconsultation and online medical certificates.
- Security & complianceEach clinic’s data kept separate, role‑based access, 2‑step sign‑in, approved devices, full audit logs and an export you own.
Straight answers
What clinics ask before the demo.
Not answered here?Bring it to the demo. We’ll answer with the product open.Book a demoDo you handle NEHR submission, or do we still use the portal?
ClinicPlus builds and submits the message from the encounter, tracks its state, and gives you a rectification path for anything that fails. The portal remains available to you, but the daily work does not depend on it.
Can you take over from our current clinic system?
Yes. Migration of patients, visits, diagnoses, prescriptions, invoices and inventory is part of onboarding, and you get a test copy to check the data before you switch.
Do you support CHAS and CDMP?
Coming soon. CHAS and CDMP support is in development and not yet available. Recalls for chronic-care reviews already work today, driven by each patient’s follow-up date.
Does it work for a two-doctor clinic?
Yes, and it is priced for one. The regulatory obligations do not scale down with clinic size, which is exactly why small practices need the compliance parts most.
What happens to our data if we leave?
You can export the full clinical and financial record in open formats, with a data dictionary, without asking us to build anything first.
Where is the data hosted?
In Singapore, on infrastructure in the ap-southeast-1 region, with per-clinic isolation. We will walk through the architecture on the call if it matters to you.
Next: your clinic
Walk us through a day at your clinic.
We’ll show ClinicPlus on the parts of your day that take longest, and plan the move from your current system.
Thirty minutes on a shared screen, run on your own workflow.