Waiting rooms, not one line
Configure the rooms your clinic actually has. A patient can be waiting for the doctor and queued for dressing at the same time without losing their place in either.
Platform · Clinical
The consultation, start to finish.
From the number on the waiting-room screen to the signed medical certificate — documented once, coded as it is written, and ready for whatever has to be submitted afterwards.
Consult 1
Dr B
- A-02207m
- A-02401m
Consult 2
Dr A
- A-019in room
- A-02104m
- A-02302m
- A-018after dressing
Treatment
Nurse
- A-018dressing
A-018 is queued in Treatment and Consult 2 at once, and neither place is lost.
Before the room
Queue and waiting rooms
A GP clinic with two consult rooms and a treatment room is not one queue. It is three, and they interleave.
The number makes sense
Queue numbers are generated per clinic per day on a rule you set, so the number on the ticket matches the number on the screen and the number the front desk calls out.
Visible from every room
The doctor sees who is waiting and for how long without walking out to ask. Calling the next patient updates the display and the record in one action.
Walk-ins and appointments in one list
A booked patient and a walk-in land in the same queue with their origin visible, so the front desk is not reconciling two systems at the counter.
In the room
The encounter
One screen with the things a doctor reaches for, and nothing that needs a second window.
History that is actually to hand
Past visits, active and stopped medication, allergies, chronic conditions, recent lab results and vitals sit in a sidebar next to the note being written — not three clicks away in a different module.
Coded as it is typed
Diagnoses resolve against ICD-10 and SNOMED CT while the doctor types, so the record is submission-ready without a coding pass at the end of the day.
Vitals, observations and dental charting
Structured observations for the numbers that matter, plus dental charting for practices that need it — stored as data, not as free text someone has to read later.
Allergies and adverse reactions
Recorded structurally, surfaced at prescribing time, and carried into the NEHR submission rather than living in a note field.
Templates for what repeats
Prescription and note templates for the complaints that make up most of a session, applied in a click and edited freely afterwards.
Dictation instead of typing
Speak the consultation and get it back structured in the doctor’s own phrasing, always as a draft to review before saving.
Orders
Labs, imaging and referrals
The paperwork that follows a consultation, generated from the consultation.
| Patient | Test | Status | Result |
|---|---|---|---|
| A-019 | HbA1c | Resulted | 7.9 % · high |
| A-021 | Lipid panel | Resulted | Within range |
| A-023 | Full blood count | Collected | Label printed |
Results come back to the ordering doctor, with the out-of-range value flagged instead of buried in a PDF.
Lab orders to the provider
Requisitions are raised in the encounter and sent straight to the laboratory, with sample labels printed at the point of collection.
Results back onto the record
Results return against the order that created them, attached to the patient and flagged for the ordering doctor — not sitting in a shared mailbox.
Imaging studies
Imaging requests recorded as structured studies against the encounter, with reports and files attached to the patient record.
Referrals with the letter written
Referral to an external practitioner or department generates the letter from the encounter — history, findings, current medication — instead of a blank template.
Documents
Medical certificates, memos and consent
Everything the patient walks out holding, and everything you have to be able to produce later.
Medical certificates
Issued from the encounter with the doctor’s registered signature, numbered on the issue date, and searchable afterwards by patient, doctor or date range.
Memos and instructions
Medical memos and patient instructions produced from the same record, in the patient’s language where it matters.
Consent, recorded not assumed
Consent templates per procedure, captured against the patient with the version they actually agreed to.
Everything filed against the patient
Uploads, outside reports and generated documents live on the patient record in private storage, opened through links that expire within minutes.
Over time
The patient record itself
A clinic that has been open fifteen years has duplicates, name changes and paper-era gaps. The record has to survive that.
Identifiers done properly
NRIC, FIN, passport and travel-document types follow the NHDD identifier standard, so the same person is the same person across NEHR and your own history.
Merging duplicates without losing history
When the same patient exists twice, merging keeps both histories and records what was merged — reversible in the audit trail rather than a destructive overwrite.
Tags for the cohorts you actually chase
Label patients — corporate, welfare home, chronic follow-up, high-risk — and use those labels to drive recalls, reports and billing rules.
Immunisation and recommendations
Vaccination history with schedule-driven recommendations, so the system knows who is due before the parent asks.
Questions
Clinical questions
Can each doctor keep their own way of writing notes?
Yes. Templates are per practitioner, and dictation is tuned to the individual doctor’s phrasing rather than forcing a house style.
What happens to notes we already have as scans?
They are attached to the patient record as documents in private storage and are searchable by patient and date. Structured migration is separate and covered during onboarding.
Do we have to code every diagnosis?
For anything that has to be submitted, coding is what makes it submittable — so the system codes as you type instead of leaving it to a batch at day end. Free-text remains available alongside.
Next step
See it against your own clinic day.
Thirty minutes, screen shared, using your workflow — your busiest hour, your payer mix, your claim types. We will tell you plainly if we are the wrong fit.
No slide deck. No obligation.