A calendar that matches your opening hours
The visible day window is configured per clinic, so the calendar shows your session times instead of a generic midnight-to-midnight grid.
Platform · Patients & messaging
Everything that happens between two visits.
The clinic that remembers to call the diabetic patient in month four is not more caring than the one that forgets. It has a system that knows who is due.
Patient A · 09:12
Doctor, can I come back tomorrow?
Front desk · on duty · 09:14
Dr A has 3pm free tomorrow. Shall I book it?
Template · appointment confirmed
18 Aug, 3:00pm · Dr A · Sample clinic
The thread lives on the patient, not on somebody’s phone.
Getting them in
Appointments
Bookings, changes and reminders run through one schedule the whole front desk shares.
| Time | Doctor | Patient | Status |
|---|---|---|---|
| 14:00 | Dr A | A-031 | Confirmed · WhatsApp |
| 14:15 | Dr A | A-032 | Rescheduled |
| 14:30 | Dr B | Open | Bookable online |
Confirmations and changes go back and forth on WhatsApp, and the front desk sees the same schedule.
Per doctor, per room, per session
Bookings against the practitioner and the resource, including locum sessions, without double-booking the treatment room.
Reminders that go out on their own
Scheduled reminders on the channel the patient actually reads, sent by a background worker rather than by someone remembering.
Arrivals flow into the queue
A booked patient checking in joins the same waiting-room queue as a walk-in, with the booking still visible.
Talking to them
The clinic WhatsApp inbox
Patients already message the clinic. The question is whether those messages live on one staff member’s personal phone.
One shared inbox, not a personal phone
Inbound WhatsApp arrives in a clinic inbox the whole front desk can see and answer, tied to the patient record rather than a private handset.
Threaded against the patient
A conversation sits on the patient it belongs to, so the person answering has the visit history in front of them.
Templates for what you send constantly
Appointment confirmations, results-ready notices and follow-up prompts as approved templates with the variables filled from the record.
Broadcasts and campaigns
Reach a cohort — a tag, a chronic group, a vaccination cycle — with delivery tracked per recipient.
Opting out is respected
A patient who stops marketing messages stops receiving them, while transactional messages like a medical certificate or a receipt still go through.
Staff get notified
New inbound messages raise an in-app notification and an optional browser push, so a message at 4pm is not discovered at 7pm.
Bringing them back
Recalls and reminders
Who needs to come back, reached on the channel they read, with a record of who it reached.
Chronic-care recalls
Chronic-disease patients due for follow-up are identified from their follow-up date, not from a list someone maintains by hand. CDMP support is coming soon.
Vaccination reminders
Schedule-driven reminders for the doses that are due, including childhood series.
Cohorts by tag
Any patient tag can drive a recall — corporate screening, post-procedure review, a specific medication cohort.
You can see who was actually reached
Delivery status per recipient, so a recall campaign is a measurable action rather than a hopeful one.
Seeing them remotely
Teleconsultation
A link, not an app install
Patients join from a mobile web page. Each doctor and channel can have its own link, so you know where a patient came from.
Paid before the consult
Online payment by PayNow or card, with the receipt issued from the same invoice the clinic sees.
The consultation is a real encounter
It creates the same record as an in-person visit — coded, prescribable, submittable — not a note in a separate telehealth silo.
Medical certificates issued online
The MC is generated and delivered digitally, with the same numbering and searchability as one issued at the counter.
Questions
Engagement questions
Do we need a separate WhatsApp number?
The clinic number is connected to WhatsApp Business; coexistence with an existing number in use on a phone is supported during onboarding.
Can patients book themselves?
Booking links can be shared per doctor or channel. What the patient can self-serve is a setting, not an all-or-nothing switch.
Are broadcasts compliant?
Marketing messages honour opt-out, transactional messages are kept separate, and every send is recorded against the patient.
Next step
See it against your own clinic day.
Thirty minutes, screen shared, using your workflow — your busiest hour, your payer mix, your claim types. We will tell you plainly if we are the wrong fit.
No slide deck. No obligation.